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OUR RETURN POLICY

Our Guarantee

We want you to be 100% satisfied with your products because we care about your business. If you are not satisfied with an item, please follow the instructions below for your return. 

If you're not happy with your purchase, just send it back to us within 7 days from the time you received it. Please keep in mind that refunds are for the cost of the merchandise only and return shipping charges are not refundable. 

If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag it can't be credited back to your account. So please double-check to make sure you've included all of the pieces and packaging before you return it. Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refused packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned. 

Non-Returnable Items include:

  • Cosmetics / Makeup, eyelashes, facial hair, teeth, fangs, etc.
  • Custom and Personalized items unless they are incorrect due to a manufacturer error
  • Hosiery
  • Oversized Items / Life-sized Cutouts
  • Partial Party Kits - Party Kits may only be returned complete, including all components originally specified within each kit. Party Kit components cannot be returned individually.
  • Perishables (e.g., food items such as candy)
  • Bulk Products
  • Special Order Items - Including but not limited to: Mascots and Collector's Edition Costumes
  • Seasonal merchandise
  • Wigs
  • Used foil balloon unless they are incorrect due to a manufacturer error

Please return all products to: 

PARTY IN A BOX 
GF, Shop # 6, MGF MEGA CITY MALL, 
MG ROAD, GURGAON, INDIA - 122002 

(please mention the order number and reason of return at the back of the box)